Processing starts 24-48 hours after your order has been placed and you will receive an email from our website with a receipt of your order. As of May 24th processing times are 1 to 3 business days (Monday- Friday, not including holidays) Larger orders may take longer.
IF THE SHIPPING ADDRESS DOES NOT MATCH THE BILLING ADDRESS THAT YOUR CREDIT OR DEBIT CARD COMPANY HAS ON FILE, YOUR ORDER WILL BE CANCELLED AND REFUNDED BACK TO THE CARD.
After your order is done processing,it is your responsibility to keep track of your order you will receive a second email with your tracking number.Orders are usually shipped out on Tuesdays and Thursdays. Track your package here.
If you have not received a second email with your tracking number after 10 business days, then you may contact us through email at firstname.lastname@example.org. Please provide us with your full name and order number that was sent to you after your order was placed.
When tracking shows "Pre-Shipment Info Sent to UPS" it can mean:- The package could still be in the seller's possession.- The package could have been dropped off and is still being held/sorted by USPS.- The package could have been sorted by USPS and sent off without being scanned.
Delivery depends on your location. Due to COVID-19, your order may be delivered to you within 3-5 business days after processing. We are not responsible for how long your order takes to be delivered after it has been shipped.
WE ARE NOT RESPONSIBLE FOR ANY ITEMS DAMAGED OR LOST BY CARRIER.
LOST OR STOLEN PACKAGES
Cocoa Beauty Cosmetics LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address provided for an order. Upon inquiry, Cocoa Beauty Cosmetics LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
All of our products are packed with the utmost care. Therefore, Cocoa Beauty Cosmetics LLC is not responsible for mishandling of product by the shipping carrier.If a product arrives broken you must contact your local USPS and file a claim with your tracking number.
Once we ship your order and it has been scanned and confirmed to be in possession of the USPS, we are no longer liable for the package. We cannot issue refunds or be held liable for missing or damaged packages.
If your address shows up as invaild in our system, we will email you through the email you provided for you to send the correct address. If you do not respond with in 3 days, your order will be cancelled and refunded.
If your order was sent back to us due to refusal of acceptance you will not receive a refund.