RETURN & EXCHANGE
ALL SALES ARE FINALS. WE DO NOT ACCEPT RETURNS OR EXCHANGES due to the nature of our items.
We do not accept refunds for reasons such as:
-You no longer want the items.
-Processing is too long
-Products did not work well with skin type. Please read through the ingredient list to ensure you have no allergies to ingredients and always do a patch test before you fully commit to using the product.
DAMAGED OR DEFECTIVE PRODUCTS
All our our products are packed with the utmost care: therefore, Cocoa Beauty Cosmetics LLC is not responsible for mishandling of product by the shipping carrier.
If a product arrives broken you must contact your local USPS and file a claim using your tracking number.
Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package. We cannot issue refunds or be held liable for missing or damaged packages.
A refund can only be issued if a confirmation email stating that "your order has been shipped" has not be sent to the email provided. If your item has already been shipped out you can not request a refund or cancel your order.
After 24hrs of your order being placed, you will no longer be able to cancel your order.